Your superior may be your first point of contact when it comes to conflicts within the team, with your peers from your own unit or from other units within the facility. It is your superior’s job and responsibility to analyze the conflict and to provide support to enable the parties to address and solve the problem together.
What you should know: Senior staff members with a management function have a duty of care. In the case of severe situations, superior staff members may need to act quickly to fulfill their duty of care.
If your superior is themselves a conflict party, you may contact the superior staff member at the next level up in hierarchy. If you prefer a greater degree of distance and confidentiality, please use another point of contact, such as the Works Council. Communicating your problem to one of the indicated points of contact should not lead to any disadvantages for you.